Why doesn't my logo appear after saving the edit?

I am experiencing an issue where my logo does not appear after I save the edit. I am trying to sign a form, but the logo fails to show up after saving the changes. I need help resolving this problem so that my logo displays correctly after editing and saving.

Hi Vincent,

Thanks for reaching out to Jotform Support. If you can drop the link to your form here, I’ll review it for you.

After we hear back from you, we’ll know what’s going on and how to help.

Hi, i tried on all my forms, and all failed to show my Logo. Editing seems fine. But when under review all the logos does not show. This apply to all of my forms in my page.

https://www.jotform.com/sign/253242969980066#preview

Hi vin8591,

I tested your form and had the same issue, so I created a ticket and escalated this to our Developers. Although we don't know exactly when it'll be fixed, we’ll circle back to this thread when we have an update.



Hi Buddy,

Its been almost a month, may i check if theres any updates?

Hi Vincent,

I realize this is taking some time, but we’re making sure it gets sorted out properly. I’ll let you know as soon as the team gives us an update.

Hi, its coming 3 months, not sure if theres any updates?

Hi Vincent,

Our Developers have this in their queue and are making steady progress. We’ll share updates along the way as we get them.