Formulários Bloqueados: Mensagem de cota excedida mesmo após liberação de espaço e limpeza

Olá, equipe Jotform.

Minha conta (usuário: bgpbrasil am) estava com o espaço de upload cheio, mas já realizei a limpeza e o painel mostra 0 byte de 100 GB utilizados.

No entanto, meus formulários continuam bloqueados com a mensagem “Você atingiu sua cota! Este formulário excedeu a quota atribuída.”

Já limpei o cache de formulários e fiz logout/login, mas o problema persiste.

Poderiam, por favor, sincronizar ou reativar manualmente os formulários?

Obrigado!

sistema normalizado obrigado.

Hi bgpbrasilam,

Our Portuguese Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, could you confirm the form ID/URL of the form in question? You can easily find your form's URL in Form Builder. Let me show you how:

1. In Form Builder, in the orange navigation bar at the top of the page, click on Publish.
2. In the Quick Share tab, click on Copy Link in the Share With Link section.

Once you share the form URL with us, we’ll be able to help you better with this.