Custom URL is showing "App not Found"

  • Profile Image
    anahitanourzai
    Domanda del 23 ottobre 2025 alle ore 20:59
    Mobile Offline
    1

    Message
    ho creato il mio sito ma mi marca che l’app è stata eliminata! anche se io riesco a modificare il sito, non posso condividerlo! https://eu.jotform.com/app/build/252957399618376 https://eu.jotform.com/app/beaute-by-anahita/lashes

    Platform
    iOS

    Appversion
    2.12.26

    Deviceinfo
    User Device: Apple - iPhone - Handset - 18.6.2

    Source
    Report

    App
    Jotform

  • Profile Image
    Mary Jotform Support
    Risposta del 23 ottobre 2025 alle ore 22:45

    Hi Anahita,

    Thanks for reaching out to Jotform Support. I checked, and it seems that the issue is using the custom URL. I checked the app, and it is active, you should not have any issues accessing it. Let me show you how to generate the correct custom URL in your App:

    1. In App Builder, in the purple navigation bar, go to Publish.

    2. In the Your App Link section, click on the Pencil icon, then click on Copy Link.

    Custom URL is showing App not Found Image 1 Screenshot 20 You should now have the correct custom URL for your app.

    Give it a try and let us know if you have any other questions.

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