The Previously Resolved Issue is Still Ongoing

Hi Please not this issue which has been resolved and working is now is back the same issue. Should i submit a new support ticket or its ok to let you know here?

Hi Dasha,

Thanks for reaching out to Jotform Support. I saw that the escalation for your issue is still ongoing. I've informed our developers team regarding your issue again to let them know that it is still happening. We will update you regarding your issue on this thread.

We really appreciate your patience and understanding while we’re looking into this.

Thank you

Hi Any updates?

Hi Dasha,

The issue you mentioned is still being handled in the original escalation thread. To avoid confusion and ensure our developers remain in the loop, kindly continue following up and sharing updates on your original support thread for the most recent information and progress.

Reach out again if there’s anything else we can help you with.