pdfs

unable to open pdfs in email unless signed into jotform why?

Hi Brenda,

The reason you are unable to open PDFs in the email unless signed into Jotform is likely due to the PDF attachment being password protected or restricted for security purposes. In Jotform, when you enable PDF attachments in notification or autoresponder emails, there is an option to set a password for the PDF. This means recipients need to sign in or have the password to access the PDF content.

If your form is set up with PDF attachments that require a password, users will need to sign in to Jotform to view them unless you provide the password separately.

If you want to allow users to open PDFs without signing in, you might want to check your email settings in the Form Builder under the Settings tab, then Emails, and review the Advanced tab to see if the PDF password option is enabled.

Thats not true, no password is required

Hi Brenda,

Thank you for the clarification that no password is required. If PDFs in email notifications are still not opening unless signed into Jotform, this could be related to the privacy settings of the form or the way the PDFs are generated and attached.

Jotform sometimes requires users to be signed in to access certain PDF attachments if the form or submission data is set to be private or restricted. This is a security measure to protect sensitive data.

To resolve this, you can check the following in your form settings:

• Ensure the form's privacy settings do not restrict access to submissions or PDFs.
• Review the email notification settings to confirm that the PDF attachment is properly enabled without additional restrictions.
• Consider generating a direct PDF link that does not require sign-in if you want recipients to access PDFs freely.

If these settings are correct and the issue persists, it might be related to how email clients handle attachments or links, which sometimes require authentication for security reasons.

I am under email, where does it say pdf theres hardly anything there\

Hi Brenda,

To find the PDF attachment settings in your email notifications within Jotform, please follow these steps:

1. Go to the Settings tab in the Form Builder.
2. Click on Emails on the left panel.
3. Select the email notification or autoresponder you want to edit by clicking on it.
4. Go to the Advanced tab within the email settings.
5. Here, you will find options related to PDF attachments, including enabling the original PDF attachment and setting a PDF password if applicable.

If you do not see much under the email settings, it might be because the PDF attachment option is not enabled or the form is not set to send PDFs as attachments in emails.

Where does it show anything like you said

Hi Brenda,

To enable PDF attachments in your email notifications in Jotform, please follow these steps:

1. Open your form in Form Builder.
2. Click on the Settings tab at the top.
3. Select Emails from the left panel.
4. Click the Pencil icon to edit the Notification or Autoresponder email template.
5. Go to the Advanced tab within the email settings.
6. Enable the PDF attachment option by checking the box for "Attach PDF" or similar.
7. Save your changes.

If you do not see the PDF attachment option, it might not be enabled for your form or plan. You can also refer to this guide on how to include submissions as PDF attachments in email notifications: Jotform PDF Attachment Guide.

ok this is what it says

Hi Brenda,

One of our Support Team members will take it from here to follow up shortly.

PLEASE CANCEL i FIGURED IT OUT FROM SUPPORT EMAIL THAT I JUST GOT AROUND TOO