How can I resolve the 'no healthy upstream' error on my site?

  • L
    Leo
    Asked on October 15, 2025 at 2:31 PM
    I cannot access our account or our site alittlecake.jotform.com because we are receiving an error message 'no healthy upstream'. This issue is disrupting our business and I need it corrected as quickly as possible today. I have provided my email as leo@alittlecake.com and my name as Leo. I have also requested to create a ticket and am waiting for a human representative.
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    Mary JotForm Support
    Replied on October 15, 2025 at 3:13 PM

    Hi Leo,

    Thanks for reaching out to Jotform Support. Our Developers are aware of this and they've resolved it, so it should be working fine now. Can you give it a try and see how it goes? Try clearing your web browser’s cache and see if that helps.

    Let us know if anything else comes up.

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