Account Access: Unable to open due to 'no healthy upstream' error

  • J
    Jordan Sarmiento
    Asked on October 15, 2025 at 2:02 PM

    i cant access my account it wont open and it's saying "no healthy upstream" and now its showing this error code

    Account Access: Unable to open due to no healthy upstream error Image-1 Account Access: Unable to open due to no healthy upstream error Image-2

  • J
    Jordan Sarmiento
    Replied on October 15, 2025 at 2:06 PM

    I do not want to speak to A.I, I need to speak with a real rep

  • Profile Image
    Eduarda JotForm Support
    Replied on October 15, 2025 at 2:51 PM

    Hi Jordan,

    Our Relevant Team know about this and are already working on getting it sorted. We’ll circle back with an update when there is one.

  • Profile Image
    Eduarda JotForm Support
    Replied on October 15, 2025 at 3:55 PM

    Hi Jordan,

    I just heard back from our Developers. They’ve resolved it, so it should be working fine now. Can you give it a try and see how it goes?

    Reach out again if there’s anything else we can do for you.

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