Account Usage & Limits: Seeing a form view limit reached message.

I am receiving a message saying I've reached my form view limit, but I am certain that I have not reached it. I know the form view count is incorrect. I want to talk to a real person about this issue and have requested to create a ticket for it.

Hi KFACinfo,

Thanks for reaching out to Jotform Support. According to our logs, your account shows 1,139 out of 1,000 form views, which means you’ve exceeded the limit for the Starter plan. You can check your Account Usage & Limits in your account settings. Let me show you how:

1. On your My Forms page, click on your Avatar/Profile Image on the top-right side of the page, and then click on Settings.

2. Go to Usage in the menu on the left, and beside the Monthly Usage section, you’ll see your limit reset date.

To resolve this, you can Upgrade your account to increase the limits. Here's how:

1. Log in to your Jotform account, go to the Pricing page, and click on Upgrade under the subscription plan you want.

2. In the Choose Your Payment Schedule section, select Yearly or Monthly.

3. Then, enter your billing details in the Billing details section.

4. In the Choose your Payment Method section, select Credit/Debit Card or PayPal.

5. If you choose Credit/Debit Card, you can enter your Credit/Debit Card information below the Credit/Debit Card option.

6. Next, in the top-right corner of the page, in the Summary section, tick the box next to I’ve read and agree to the Terms of Service, and click on Pay.

But, if you select PayPal as the payment, a PayPal Payment window will open, where you can log in and complete your payment after clicking on the Pay with PayPal button. Check out this screenshot below:

After the subscription is successfully paid, the features and limits for the chosen subscription plan will be applied to your account right away.

Reach out again if you have any other questions.