Half of my submissions are gone this morning

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    GardnerRob
    Asked on October 14, 2025 at 8:30 AM

    Hello,

    Yesterday we had over 1900 submissions on one form and 5oo on another.

    I log in this am and the first mentioned form now says just over 1000 and the second is now under 400.

    Nothing was deleted. Nothing in the trash. The form has not been modified in any way. Nobody else has access.

    Where did all my submissions go?!?!?

  • Profile Image
    Podo: Support AI Agent
    Replied on October 14, 2025 at 8:30 AM

    Hi GardnerRob,

    Thanks for reaching out to Jotform Support. Regarding your concern about missing submissions, to assist you better, please provide the Form ID of the affected forms. If you have any additional details like submission dates or specific submission IDs, please share those as well. This information will help us investigate where the missing submissions might have gone.

    We look forward to your response to proceed with the investigation.

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