Getting a 403 Forbidden error message on the form

Hi, we just opened up our Annual Sponsor registration form and we're completing it from the same browser for multiple members on their behalf and we're now locked out of the form with a 403 Forbidden error code. This happened last year and you all did something on the back end to allow more submissions and lift this error. Can that be done again please?

https://pci.jotform.com/form/252794529733166

Hi abcmississippi,

Thanks for reaching out to Jotform Support. When I cloned and tested your form, everything worked the way it was supposed to. Take a look at the screenshot below to see my results:

I tried to look for the same error code on your tickets last year, but I wasn't able to find a similar one. Can you try to clear your browser's cache and data and test your form again to see if it's going to work? I've also cleared your form caches as a precautionary measure. If the issue still persists, would you allow us to directly test your form for us to see if we can replicate the issue on our end?

After we hear back from you, we’ll know what’s going on and how to help.

Hi abcmississippi,

I saw that you have a payment processor connected on your form. In order to test your form, we need to convert your Authorize.Net payment widget from Live Mode to Test Mode. Let me show you how to do it:

1. In Form Builder, click on the Card icon of your Authorize.Net payment widget.
2. Click on the Plug icon on the upper right side of the page.

3. Click on Test Mode on the upper part of the pop-up window.
4. Enter your Connection Name, API Login ID, and Transaction Key on the pop-up window.
5. Click on Connect with Authorize.Net on the lower part of the pop-up window, and select Save on the lower right side of it.

That's it. After that, you can inform us, so we can proceed with testing your form.

Once we know more about what’s going on, we can figure out the fix.

Hi, I found the thread and you all whitelisted the IP address that the submissions were coming from and it fixed the problem. I am trying to figure out how to tell my client how to figure out her IP address. Any tips?

Hi abcmississippi,

You can share this page with your clients to help them identify their IP address.

Reach out again if you need any other help.

Thanks! Her IP address is 173.235.87.178. It was working for her this morning so must be a daily thing. Let's go ahead and whitelist the IP though so she's good going forward. Thanks!

Hi abcmississippi,

I've gone ahead and whitelisted the IP Address you shared.

Let us know if there’s anything else we can help you with.

Thanks so much!