Falha no preenchimento do formulário

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    gustavobernardinovalente
    Perguntado em 8 de outubro de 2025 às 12:35

    Boa tarde! Os meus formulários não estão funcionando corretamente. Quando o usuário abre o link para preenchimento demora muito para abrir, e a medida que o preenchimento ocorre, o formulário da erro (principalmente nas fotos)

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    Ray
    Respondido em 8 de outubro de 2025 às 13:09

    Hi Gustavo,

    Our Portuguese Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, it might take a while until they're available again.

    Now, coming back to your question, is this happening on a specific one of your forms? Or is it on multiple forms? If you could actually provide me with the Form IDs/URLs, I can clone them and investigate further.

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    gustavobernardinovalente
    Respondido em 8 de outubro de 2025 às 13:12

    Ok!

    Temos apenas 1 formulário ativo no momento.


    https://form.jotform.com/gustavobernardinovalente/FORUMULARIO_MOBILIZACAO

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    Ray
    Respondido em 8 de outubro de 2025 às 13:16

    Hi Gustavo,

    Thanks for confirming that for me.

    I was unable to replicate your issue on my end after cloning your form. It seems to function just fine with no issues.

    Would you be able to capture a screenshot of the errors you have seen happen to your users?