Locked Account in Our Organization

Good evening,

One of our team members has had her account locked. Please see the screenshot below. Please let us know why this has occurred and remedy it as soon as possible.

Thanks,

Dan

Hi Dan,

Thanks for reaching out to Jotform Support. I checked the account, and it’s not suspended or locked, so they should be able to access it. I went ahead and flushed the login attempts on the account. Can you ask the user to clear their browser cache and try again? If they run into the same issue again, let us know, and we’ll do some more testing to see what’s going on.

If you have an Enterprise account, we have a dedicated Enterprise Support Team to help you. We have a guide that explains how to create a ticket for Enterprise Support here. If you create a ticket there, someone from the Enterprise Support Team will get in touch with you shortly.

Reach out again if there’s anything else we can help you with.