Configurações do aplicativo desapareceram — não consigo limpar nem usar os formulários

outra coisa, pelo aplicativo sumiu a parte das configurações, onde dava para limpar todos os formulários, agora nao comsigo fazer isso e nem usar

Hi Thawana,

Thanks for reaching out to Jotform Support. Our Portuguese Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, are you referring to the Clear Form Cache option? This feature is only available on the desktop version of Jotform. The Mobile App doesn’t have a built-in option to clear form cache. You can do it directly from your phone’s settings instead. It's easy to do depending on your device. Let me walk you through it:

1. On your phone, go to Device Settings.
2. Tap Apps and select Jotform.
3. Tap Storage and choose Clear Cache.

If you’re referring to a different issue, a screen recording would help us see exactly what’s happening. You can use Loom or upload to Google Drive/Dropbox, then send us the link.

Once we hear back from you, we can help you sort this out.