AI doesn't dig deep into the knowledge base

Good day!

I’m currently training our AI agent and have uploaded our knowledge base. However, I’ve noticed a few issues:

• It doesn’t dig deeply enough into the content, so the answers come out vague.
• It doesn’t pull up the links included in the knowledge base.
• When I train it under “Teach Our Agent,” it seems to learn correctly, but when I test it through Gmail, it responds that the information is not in the knowledge base.

Could you advise if there’s anything we can do to improve its performance?

Hi Pam,

Thanks for reaching out to Jotform Support. Based on the information from the screenshot you provided, I think the issue in general was about how the AI Agent processed the information from the Knowledge Base. You can train your AI Agent to understand your business even better by adding specific details about your products, services, and processes. Adding information to your AI Agent's Knowledge Base is easy. Let me show you how to do it:

1. In Agent Builder, in the blue navigation bar at the top of the page, click on Train.

2. Now, click on Add New Knowledge.

Note: If you’ve already added knowledge to your agent, click on Add New Knowledge to open the knowledge-adding options.

3. Enter accurate details your AI Agent can use to provide the best responses. This includes your Company Overview, Product features, Pricing, Policies, FAQs, and any other key information customers may ask about.

4. Now, click on Save at the bottom of the page, and you're all set.

This process will ensure that the information will be added to your AI Agent's knowledge base properly. You might also want to check out our guides about How to Train Your AI Agent, How to Teach Your Agent by Chatting and How to Train Your Agent with Questions and Answers.

Reach out again if you need any other help.