Need help in recovering the account

Hello,

The company has an account under the email address JJensen@weramp.com. That email address has now been deactivated as the person who owned the email is no longer with the company therefore, we do not have access to all of our forms. Are you able to update the email address to ap@weramp.com? Please let me know if there is anything you may need to verify the account?

Hi Celene, to update the email address on your account from JJensen@weramp.com to ap@weramp.com, you can do this directly from your account settings by editing your email address. If your account has email verification enabled, you might need to verify the change through codes sent to both the old and new email addresses. For detailed guidance on recovering access or updating your email, you might find the information accessible through the 'Recover Your Jotform Account' button below quite helpful. Let me know if you need any further assistance!
Recover Your Jotform Account

Hi Celene,

We cannot update the email address for the account. For you to receive it, you would need to submit proof of ownership of the account to our Recovery form, and our team will review it to help you get back the account.

Let us know if there’s anything else we can help you with.