How to turn off digest email?

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    lschifrin
    Asked on September 11, 2025 at 12:34 PM

    How do I turn off a digest email. The form is no longer in use but I can't stop the daily digest. I asked Podo and the information didn't work.


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    Podo: Support AI Agent
    Replied on September 11, 2025 at 12:34 PM

    Hi Laura,

    Thanks for reaching out to us for help. Let me walk you through how to turn off the digest email for your form:

    1. Log in to your Jotform account and go to My Forms.
    2. Select the form that is sending the digest emails.
    3. Click on the Settings tab at the top of the form builder.
    4. Navigate to the Emails section on the left side.
    5. Locate the digest email notification and delete or disable it to stop receiving daily digests.

    If you no longer use the form, deleting or disabling the digest email notification will stop the daily digest emails.

    Give it a try and let us know how it goes.

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    lschifrin
    Replied on September 11, 2025 at 12:38 PM

    This didn't work. I also disabled the form and still received the emails. There is no option to delete the digest. Very frustrated


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    Christian Ice JotForm Support
    Replied on September 11, 2025 at 12:59 PM

    Hi Laura,

    To turn off your form's digest email, you need to delete it in your Report's page. Here’s all you need to do:

    1. On your My Workspace page, click on Type on the upper-right side of the page. 
    2. Then, in the Dropdown menu that opens, put a check in the box next to Reports and remove the check in the box next to Forms.

      How to turn off digest email? Image 1 Screenshot 30
    3. Tick the box on the left side of your form's Digest you want to delete.
    4. Click on Move to Trash in the menu at the top of the page.

      How to turn off digest email? Image 2 Screenshot 41

    Give it a try and let us know how it goes.