Account Limits: Form Count Includes Archived Forms

Bonjour,

On m'indique sur mon compte que j'ai atteint 70 formulaires sur les 100 de mon abonnement.
Cependant je ne comprends pas à quoi correspond ce chiffre car je n'ai pas en ce moment 70 formulaires actif, et j'ai bien + de 70 formulaires archivés...

Pouvez-vous m'éclairer à ce sujet ?

Merci par avance

Hi FormuleMagique,

Thanks for reaching out to Jotform Support. Note that submissions, even from archived or disabled forms, still count towards your account's submission limits. The form count shown in your account includes all forms, active, disabled, and archived. Archiving a form removes it from your dashboard view but does not delete it or reduce your total form count.

To lower the number of forms counted toward your limit, you would need to delete forms you no longer need and purge them in your Trash folder. Let me show you how to purge forms:

1. On your My Workspace page, click on the Trash folder on the lower left side of the page.

2. Put checks in the boxes next to the forms you want to purge.

3. Now, in the menu at the top of the page, click on the Purge button.

4. In the window that opens, click on the Confirm button.

Give it a try and reach out again if you have any other questions.

Merci pour cette réponse mais je ne comprends toujours pas.
J'ai 0 formulaires dans ma corbeille
J'ai environ 50 formulaires actifs
J'ai plus de 200 formulaires dans mes archives.

Et pourtant comme vous pouvez le voir ci-dessous on m'indique 70 utilisé sur 100.

Je ne comprends pas d'où vient ce chiffre ni comment réduire le nombre de formulaires.

Hi FormuleMagique,

Our French Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, I have checked your account, and it seems that you have exactly 70 forms. It is not showing incorrectly in your account details. As my colleague Kyle said, to lower the number of forms counted toward your limit, you would need to delete forms you no longer need and purge them in your Trash folder.

Give it a go and let us know if anything else comes up.

Bonjour, dans les 70 formulaires vous comptez uniquement les formulaires actifs, c'est bien cela ?

Hi FormuleMagique,

Yes, the count of 70 forms refers only to the active forms. Also, If you want to reduce this number, you can archive a form and unarchive it when needed. Archiving and Unarchiving Your Form is easy. Let me show you how:

1. On your My Forms page, hover your mouse over your form and click on More on the right side of the page.
2. In the Dropdown menu, click on Archive to move the form to the Archive folder.

You can also easily unarchive a form. Let me walk you through it:

1. While on your My Forms page, click on Archive on the bottom-left side of the page.
2. Hover your mouse over the form you want to unarchive and click on More on the right side of the page.
3. In the Dropdown menu, click on Unarchive to move the form back to your My Forms page.

Check out our guide on Understanding Your Jotform Account Usage and Limits to learn more.

Reach out to us if you need any more help.