glitch receiving payment from customers

  • K
    Kwame Tutuh
    Asked on September 10, 2025 at 9:30 AM

    glitch receiving payment from customers  

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    Podo: Support AI Agent
    Replied on September 10, 2025 at 9:30 AM

    Hi Kwame! To help you better with the glitch you're experiencing when receiving payments from customers, could you please share the link or ID of the form you're using? This will allow me to check the form settings and assist you more effectively.

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    Deanne JotForm Support
    Replied on September 10, 2025 at 9:33 AM

    Hi Kwame,

    Thanks for reaching out to Jotform Support. Can you give us more details on the glitch in the payments? Did you receive the submission, but there was no payment received? As our Support AI Agent mentioned, can you also share with us the Form URL and the Submission ID so we can check?

    After we hear back from you, we’ll know what’s going on and how to help.