Help with Stripe payment connection

Hi,

I need help with the forms I have created and my accountants receiving money. Can you help me please.

Hi Cindy,

Thanks for reaching out to us for help. To assist you with your forms and ensuring your accountants receive payments correctly, could you please provide more details about the payment setup or any specific issues you are facing?

Once we hear back from you, we'll be able to move forward with a solution.

Can we meet?

Hi Cindy,

We can't meet in person, but I'm here to help you with any questions or issues you have regarding your forms and payments. Please share the details, and I'll assist you promptly.

I have 2 forms, a usd form and a cdn form, posting here:

https://www.jotform.com/form/210553484667967

https://www.jotform.com/build/210554064982962

Both are set for mandatory credit cards but my accountants are not receiving payment. Can you help me please

Hi Cindy,

A member of our Support Team has taken over your case and will assist you further. I will no longer be responding here.

Hi Cindy,

Thanks for reaching out to Jotform Support. I'd be happy to help you with your forms and payments. Could you give me a bit more detail about what you'd like to achieve?

Once I understood your setup and what's not working as expected, I can guide you step by step.

I use the evacademy account, on both forms I posted no one from my accounting team is receiving payments even when the person gives their credit card.

I have spent hours in settings and still not working ;)

Hi Cindy,

I checked your forms and it seems like the Stripe Payment integration is not yet connected to your account which is why the payments are not going through. It's really easy to fix. Let me show you how:

1. In Form Builder, click the Credit Card icon in the upper right side then the Plug button next to Stripe.
2. Select the Stripe connection you want to integrate or if you don't have a Stripe connection, click the Add New Connection button.
3. Choose your payment gateway and add your preferred Connection Name.
4. Now, click the Connect with Stripe button to authenticate your Stripe account.

5. Then click the Save button.

6. Select the Payment Connection you added and choose Use. That's it.

Give it a try and reach out again if you have any other questions.

Thank you, trying this now ;_)