Archived submissions button not showing.

I need to see my archived submissions (more than 25 submissions were archived in different days) but that section is missing, every time i try to go to archived or trash i cant find the button where it was supposed to be and instead it only shows “conversations” or sends me back to the non archived submissions

i REALLY need the archived submissions to check what my clients want, could it have been deleted on its own? i didnt press delete on anything, i cant even find it to access it and i really need it

attaching the url to the form where thats happening

Hi Juru,

Thanks for reaching out to Jotform Support. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

Regarding your issue with the missing "Archived submissions" button, it seems that the archived submissions for your form have disappeared. This can sometimes happen due to interface changes or technical issues, but the submissions themselves are not deleted unless manually removed.

Let me help you with that:

1. Check the form's submission page to see if the archived submissions section is hidden or moved.
2. Try accessing archived submissions via direct URL if available, or use the form's submission management options.
3. Clear your browser cache or try a different browser to rule out display issues.

If the archived submissions are still missing, it might be a technical issue on our side, and the support team will need to investigate further.

Give it a try and let us know how it goes.

Best regards,
Jotform Support

Hi Juru,

It's easy to check your Archive entries on your submission table. Let me show you how:

1. In Jotform Tables, click on the Three Dots icon near your table tab name.
2. In the Dropdown menu, click on Archived entries option.

If the issue persists, can you share the Form URL that you are referring to? If you can take a screenshot of what’s happening, that'll help us to understand better what’s going on. Let me show you how to post a screenshot to our Help Center:

1. On the Help Center page, scroll down to the Your Answer section and click on the Image icon.

2. Drag and drop your image into the Upload box, or click on it and select your file.

3. Then, click on the Add button in the bottom-right corner of the window.

4. To resize it, click on your screenshot and then click on one of the boxes in the corners, and drag it inward.

5. Once you're finished, click on the Post Answer button at the bottom right of the Your Answer section.

That's it. Once we hear back from you, we'll be able to help you with this.