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BrianMaldonadoAsked on September 1, 2025 at 8:02 AM
Hola, te escribo para informarte que los trabajadores me reportaron que tienen problemas con la aplicación al hacer documentos y/o iniciar sesión con su cuenta google, aparece la siguiente información.
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Podo: Support AI AgentReplied on September 1, 2025 at 8:02 AM
Hola Brian,
Gracias por informarnos sobre los problemas que están experimentando los trabajadores con la aplicación, tanto al crear documentos como al iniciar sesión con su cuenta de Google. Estamos al tanto de la situación y trabajamos para solucionarla lo antes posible.
Te mantendremos informado sobre cualquier avance.
Saludos,
Equipo de Soporte Jotform -
Joeni JotForm SupportReplied on September 1, 2025 at 8:31 AM
Hi Brian,
Thanks for reaching out to Jotform Support. Our Spanish Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, it might take a while until they're available again.
Now, coming back to your question, I tested your app on my mobile device and was able to access it without any issues. Take a look at the screenshot of the result below:
The error message appearing on mobile devices may be due to connectivity issues or an outdated app/browser version. To resolve this, try clearing your browser cache and ensure you're using the latest version of your browser. Also, try accessing the app using a different network with a stable internet connection. As a precaution, I’ve also cleared your form caches.
Give it a try and let us know how it goes.
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BrianMaldonadoReplied on September 1, 2025 at 10:09 AM
Ok, ahí si funciona correctamente.
Gracias!