Annual Subscription Showing Missing Monthly Payment

  • T
    Tulio Souza
    Asked on September 1, 2025 at 6:48 AM

    We have an annual subscription, but it's displaying we did'nt pay this month charge.

    Can you verify what is happening?

    Thank you.

    Jotform Thread 30599321 Screenshot
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    Sheena JotForm Support
    Replied on September 1, 2025 at 7:19 AM

    Hi Tulio,

    I’ve looped in our relevant team and will follow up with you as soon as possible.

  • Profile Image
    Sheena JotForm Support
    Replied on September 1, 2025 at 10:18 AM

    Hi Tulio,

    It appears that your payment is currently past due. Fastspring will make another charge attempt on September 3rd. Ensure that your payment method is up to date to avoid any interruptions to your subscription.

    Let us know if you need any other help.