I can not get logged in on my desktop

I am unable to get logged in on my desktop.

I changed my password twice.

I tried different browsers.

I have no VPN at my current location.

Browsers are updated.

I can get in to the app on my phone. But I need to work from my desktops with my lists/forms.

Please advise.

Marsha McNeely

Hi Marsha,

Thanks for reaching out to Jotform Support. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

Since you can log in on your phone but not on your desktop despite changing passwords and trying different browsers, please ensure you are logged out from any other devices or sessions before trying to log in on your desktop. Jotform allows only one active login session at a time per account.

If the issue persists, clearing your browser cache or trying to log in from a private/incognito window might help.

Give it a try and let us know how it goes.

Best regards,
Jotform Support

I am not logged in anywhere else. I still can not get in.

Hi Marsha,

Thanks for the update. Since you're not logged in elsewhere, please try clearing your browser cache and cookies or use a private/incognito window to log in. Also, check if any browser extensions might be interfering with the login process.

If the problem continues, please let us know.

Best regards,
Jotform Support

It does not work on incognito window either.

Hi Marsha,

Since the issue persists even in incognito mode, please try restarting your computer and disabling any antivirus or firewall temporarily that might block access. Also, ensure your desktop's date and time settings are correct.

Best regards,
Jotform Support

Hi Marsha,

Are you seeing any kind of error when you try to logged in? If you can take a screenshot of what’s happening, that'll help us to understand better what’s going on. Let me show you how to post a screenshot to our Help Center:

1. On the Help Center page, scroll down to the Your Answer section and click on the Image icon.

2. Drag and drop your image into the Upload box, or click on it and select your file.

3. Then, click on the Add button in the bottom-right corner of the window.

4. To resize it, click on your screenshot and then click on one of the boxes in the corners, and drag it inward.

5. Once you're finished, click on the Post Answer button at the bottom right of the Your Answer section.

Also, you can try to reset your password in case you have forgotten it. Resetting your Jotform account password is easy to do. Let me walk you through it:

1. Go to the Jotform Main page and click on Login at the top-right corner of the page.

2. In the window that opens, click on Forgot Password?.

3. Enter your email address, and then click on Send Reset Instructions.

4. You'll receive an email with instructions on how to reset your password. Open the email and click on the Reset Password button.

5. Enter your new password, enter it again to verify it, and then click on Create a New Password.

There you go. Your new password is now set, and you can use it to log into your Jotform account. You can also check out our How to Reset Your Jotform Password guide for more information.

Reach out again if you need any other help.

I restarted my computer, and was able to get logged in.