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Marlon_IsraelAsked on August 12, 2025 at 6:48 AM
Hi Jotform
I have uploaded my Powerpoint and agent does the presentation great, but, when I download and play MP4 it starts talking about the last slide first. Podo tried explaining why but I am not sure as the link works fine, its the MPD download that I need captions in as not everyone can listen to the Presentation but can read it rather.
Please assist
Thank You
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Lara JotForm SupportReplied on August 12, 2025 at 7:33 AM
Hi Marlon,
Thanks for reaching out to Jotform support. To troubleshoot the issue you're experiencing, our team would like to clone your AI agent along with its associated knowledge base. By replicating your environment, we can more accurately diagnose the problem and work on a tailored solution.
Rest assured that all data will be handled securely and used solely for troubleshooting purposes in line with our strict privacy and security policies. Once the issue is resolved, the cloned AI agent and all associated data will be deleted.
Once we hear back from you, we'll be able to help you with this.
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Marlon IsraelReplied on August 12, 2025 at 9:42 AM
Yes please go ahead do you require anything from me to clone.
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Eduarda JotForm SupportReplied on August 12, 2025 at 10:20 AM
Hi Marlon,
I cloned your AI Agent and tested it to see if I could replicate the issue, and I ran into the same issue. We suggest try adding your presentation again. Here’s how to do it:
1. In My Workspace, click on Create in the left top to open the page of options.
2. In the new page, choose AI Agent, next to Form to continue.
3. Select one preset prompt or do it yourself, then in the bottom click on Create to continue.
4. Now, in the left menu of Channels, select Presentation.
5. Then, click on Add Presentation, so you can re-add your presentation.
6. To finish, select one of the options to add your presentation, then continue to complete the settings.
Give it a try and let us know how it goes.
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Marlon_IsraelReplied on August 12, 2025 at 11:59 AM
Hi Eduarda
I created a new agent and downloaded video, same issue.
Via Jotform publish link works perfectly. Seems the Video MP4 download causes the issue.
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Marlon_IsraelReplied on August 12, 2025 at 12:15 PM
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Mikhail JotForm SupportReplied on August 12, 2025 at 12:50 PM
Hi Marlon,
We're glad that adding a blank slide at the end of the presentation resolves the issue. I’ve created a new thread for your other question to make things easier to follow, and someone from the Support Team will help you with it here.
Let us know if there’s anything else we can do for you.
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Marlon_IsraelReplied on August 12, 2025 at 1:05 PM
Nope Agent decided to add edits to blank slide so same issue again. How do I make it just leave the last slide and not discuss over it, like an Outro Logo but don't speak
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Mary JotForm SupportReplied on August 12, 2025 at 1:50 PM
Hi Marlon,
It looks like the presentation linked earlier has been removed, so I wasn’t able to check it. Can you share the current link to your Presentation Agent so I can review the setup and see why it’s still adding edits to the last slide?
Once we hear back from you, we'll be able to help you with this.
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Marlon_IsraelReplied on August 12, 2025 at 2:43 PM
Hi Mary
Let me try explain what I am trying to do maybe this will help.
I want to use Jotform Presantation agent to Present my Powerpoint, the Jotform link plays perfect. The issue comes when I download the MP4, the slide presentation and voice over are off.
I need the MP4 because I want Captions therefore need to take the video to CAPCUT to add captions, but the entire slide deck and voice over are out.
What I need the Captions as I want to send the MP4 with captions to my YouTube, TikTok, Twitter and Instagram, FB.
Download the MP4 and you will see what I am saying as per prior threads.
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Christopher JotForm SupportReplied on August 12, 2025 at 3:29 PM
Hi Marlon,
I have cloned your AI Agent and downloaded the AI Presentation as a video, and I was able to replicate the issue. I have gone ahead and escalated this thread to our Developer Team. Once updates are available, we will let you know via this thread.
Let us know if there’s anything else we can help you with.
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