Don't send email notification if Change Thank You Page condition is used

Hi,

I know how to enable/disable email notifications, but I want to turn them off if CHANGE THANK YOU PAGE condition is used.

Or...

I only want to send notifications if the user enters their info and clicks submit.

I have the condition set up like this...

Which is working, but when the click next it submits a blank form to our email, we don't want any email notification if they leave the form via this route.

But if they submit their details the normal way, we DO want the notification.

Hi Blackhawk,

Thanks for reaching out to Jotform Support. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

To prevent email notifications from being sent when users leave the form via the "Change Thank You Page" condition without submitting their details, you need to set up your conditions carefully. The key is to ensure notifications only trigger when the form is actually submitted with user data.

Here’s how to do it:

1. Go to the Settings tab in your Form Builder.
2. Select Emails on the left side.
3. Edit your Notification Email by clicking the pencil icon.
4. Set up conditional logic under the Advanced or Conditions section so that notifications are sent only if required fields are filled and the form is submitted normally, not when the "Change Thank You Page" condition is triggered.

This way, blank submissions caused by clicking Next without entering data won’t trigger email notifications.

Give it a try and let us know how it goes.

Best regards,
Jotform Support

Hi Blackhawk,

In Change Thank You Page condition, users will also need to submit the form to redirect to your preferred site. Check out my screencast below:

You need to set up specific conditions on when the Notification email will be sent. Let me show you how to do this:

1. In Form Builder, click on Settings on the orange navigation bar at the top of the page.
2. Next, click on Conditions from the left side window,
3. Then, select Change Email Recipient.
4. Set up the condition like the one below and click on Save.

Give it a try and let us know how it goes.

Thank you, but it seems I HAVE to send an email somewhere otherwise this doesn't work...

(I removed notification email here)

(Now I can't change the email address).

There is a work around, I can simply add in a random email address to be notified to, but without a default one, I can't use conditional email it seems?

Hi greenbay_ltd,

Jotform requires at least one default notification email in place, even when using the Change Email Recipient conditional logic. Without it, the conditional email logic simply won’t work. You can check out these workarounds below:

1. Keep a default Notification Email. Set its recipient to a harmless placeholder, like no-reply@example.com.
2. Use your conditional logic wisely:

• If the Change Thank You Page path is activated, i.e., they’re leaving via Next without submitting, redirect notifications to your dummy address.
• If the form is submitted normally with details, send notifications to the real address.

This setup forces Jotform to have a base notification, while effectively suppressing unwanted emails by sending them to a dead-end address instead of your inbox. Give it a try and let us know if you have any other questions.