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Sara SouthgateAsked on August 11, 2025 at 7:40 AM
I keep getting reminders to fill out a jotform I created long ago and no longer use - in fact, it's been deleted.
I can't stop having you show up in my inbox though from noreply@jotform.com
Can you please stop this happening?
Thanks
Sara
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Podo: Support AI AgentReplied on August 11, 2025 at 7:40 AM
Hi Sara,
Thanks for reaching out to Jotform Support. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.
It sounds like you're receiving reminders for a deleted form. To stop these emails, please check if the form is still linked to any active notifications or integrations that might be triggering the reminders. Also, verify if you have any scheduled emails or autoresponders related to that form.
If the issue persists, please provide the email address associated with your Jotform account so we can investigate further.
Give it a try and let us know how it goes.
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Danilo JotForm SupportReplied on August 11, 2025 at 8:08 AM
Hi Sara,
I checked your form and noticed it was deleted. But you still have a reminder email for your form, which states that you will receive this email. If you would like to remove the reminder email, you need to delete it. Let me show you how:
- In Form Builder, in the orange navigation bar at the top of the screen, click on Publish.
- Click on Email on the left side of the screen.
- Click on Reminder Emails.
- Hover your cursor over the Reminder Email and click on the Trash icon to delete.
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