Unable to download a document, it shows blank when downloading

If I try to download a document, it downloads without any data.

Hi kpanish1,

Thanks for reaching out to Jotform Support. Can you verify if this happening to all of your forms? If not, can you send us the URL link to your form? Can you also share with us a screen recording of what’s happening so we can try to replicate it on our end? You can share the video recording on any public sharing platform like Google Drive or Dropbox, or you can simply use Loom to record the video and share the video link with us.

It seems that you are using, can you try using another internet browser like Google Chrome? If you run into the same issue again, let us know, and we'll do some more testing to see what's going on.

Once we hear back from you, we'll be able to move forward with a solution.