I need help switching or updating our PayPal gatway.

I am not finding the "Form Building" or "Add Element"



Hi President,

Thanks for reaching out to Jotform Support. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

Let me help you with switching or updating your PayPal gateway:

1. Go to My Workspace and filter to show only your forms.
2. Hover over your form and click Edit Form to open Form Builder.
3. Click Add Element on the left side, then select Payments.
4. Find your current PayPal gateway, click the three dots, and choose Switch to another gateway.
5. Select the new PayPal gateway and click Use Selection, then confirm by clicking Ok.
6. Connect your PayPal account by clicking the blue Connect button to complete setup.

This will update your PayPal payment gateway on the form.

Give it a try and let us know how it goes.

Best regards,
Jotform Support

Hi SWMI,

Thanks for reaching out to Jotform Support. You can easily switch your payment integration in the form builder page. Let me show you how:

Here's how to go to the builder page:

1. On My Workspace page, select the Filter Type to Forms.
2. Hover your mouse over the form, then click on Edit Form.

Once you're in the form builder page, you can then edit switch or update payment integration. Here's how:

1. In Form Builder page, go to payment properties by clicking the green card icon.
2. Click the Plug icon to connect your PayPal, or the Trash icon to delete and switch to a different gateway.

You can also follow this guide on How to Create PayPal Payment Forms. If that's not exactly what you're looking for, you can send us a screenshot of what's happening on your end, so we can better understand the issue.

Keep us updated and let us know if you need any more help.