Be notified via WhatsApp for successful form submissions

  • glenda_schreiber
    Asked on March 22, 2021 at 3:23 PM

    We constantly use WhatsApp in our business and barely use email.

    Is there a way to get the response of the form to go directly to my WhatsApp?

    Thank you, awaiting a response


  • Mike_G JotForm Support
    Replied on March 22, 2021 at 10:26 PM

    We would like to apologize for any inconvenience. I'm afraid that we do not have an available integration with WhatsApp. I have forwarded your concern to our developers as a feature request

    Although we cannot guarantee that it will be implemented anytime soon, please be assured that once it becomes available, we will notify you right away on this ticket.

    Feel free to let us know if you need any further assistance.

  • Yale JotForm Support
    Replied on August 4, 2025 at 7:37 AM

    Hi glenda_schreiber,

    We're excited to announce that we’ve just made it easier to reach people where they already are—on WhatsApp! With Jotform’s WhatsApp integration, you can get real-time notifications as soon as someone submits your form—helping you reply faster and stay connected. It’s fast to set up and fits right into your existing workflow. Here’s how to get started:

    1. In Form Builder, in the orange navigation bar at the top of the page, click on Settings.
    2. Next, click on Integrations in the menu on the left side of the page.
    3. Now, search for WhatsApp and then click on it. Be notified via WhatsApp for successful form submissions Image 1 Screenshot 70
    4. Then, click on Here or scan the QR Code on the screen to verify your WhatsApp number. Be notified via WhatsApp for successful form submissions Image 2 Screenshot 81
    5. In the WhatsApp window that opens, click on the Send icon to continue. Clicking the Send icon in the WhatsApp integration window to proceed with number verification and setup Screenshot 92
    6. You’ll get a Confirmation message in WhatsApp once your number’s verified. WhatsApp confirmation message received after successful number verification in form integration Screenshot 103
    7. Now, go back to your form and click on Check Your Verification.Be notified via WhatsApp for successful form submissions Image 3 Screenshot 114
    8. After that, set up your Notification Message, and then click on Save to finish. Be notified via WhatsApp for successful form submissions Image 4 Screenshot 125

    Once saved, your WhatsApp integration will come up in your list of actions. To make changes, hover your mouse over it and click on the Three Dots icon to see more options like See Action Logs, Rename Action, Disable Action, or Delete Action:

    Be notified via WhatsApp for successful form submissions Image 5 Screenshot 136

    If you want to edit the integration, click on the Edit icon in the top-right corner of the WhatsApp integration section:

    Be notified via WhatsApp for successful form submissions Image 6 Screenshot 147

    You’ll find more info in our guide on How to Integrate Your Form with WhatsApp

    Give it a try and let us know if you need any help.