I received an email that my account is blocked

Hello

Please note that account should not be blocked. We tried to change the password a few times but it is not working. How can verify and have and have a reset password.

Hi Ithamar,

Thanks for reaching out to Jotform Support. The email address you used shows that Jotform account linked to it is active. I also checked the email logs and noticed multiple password request emails were sent. Have you tried checking the spam and junk folder of the email account?

You've reached out to us using a guest account. Does this mean you're unable to access the Jotform account, or you just can't change the password? I flushed the login attempts of your Jotform account. Can you try to log in again using the previous password? We also would like to look at the email you receive. If you can take a screenshot of it, that'll help us to understand better what’s going on. Let's walk through this together to post a screenshot to our Help Center:

1. On the Help Center page, scroll down to the Your Answer section and click on the Image icon.

2. Drag and drop your image into the Upload box, or click on it and select your file.

3. Then, click on the Add button in the bottom-right corner of the window.

4. To resize it, click on your screenshot and then click on one of the boxes in the corners, and drag it inward.

5. Once you're finished, click on the Post Answer button at the bottom right of the Your Answer section.

That's it. Once we hear back from you, we'll be able to help you with this.