Not receiving email notifications

I'm not getting email submissions anymore. Once in a while we get a notice that the emails are "disabled" in Jotform. I didn't disable them. I renabled them. Still not enabled. Help.

Hi blueridgesignsupply,

Thanks for reaching out to Jotform Support. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

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Best regards,
Jotform Support

Hi blueridgesignsupply,

After checking, the email info@blueridgesignsupply.com is currently on the bounce list, which is why you are having problems with your emails. You can check the reason below:

Reason(s) : bounced (host aspmx.l.google.com[172.253.132.27] said: 550-5.7.26 Unauthenticated email from formresponse.com is NOT accepted due to 550-5.7.26 domain's DMARC policy. Please contact the administrator of 550-5.7.26 formresponse.com domain if this was a legitimate mail. To learn 550-5.7.26 about the DMARC initiative, go to 550 5.7.26  https://support.google.com/mail/?p=DmarcRejection ca18e2360f4ac-8814e037efasi447886339f.129 - gsmtp (in reply to end of DATA command))

I've removed it from the bounce list. Also, it looks like you're using a verified email address for sending notifications and autoresponder emails from your form. We had this option removed. You can setup SMTP on your form instead. You can easily set up a custom SMTP to use your email sender as provider. Let me walk you through it:

1. Go to the Settings page while logged in to your Jotform account and click on Add Sender Email in the Sender Emails section.

2. In the window that opens, select Custom and click on the Continue button.

3. Enter your email provider's details, click on Send Test Email to check if it’s set up correctly, and then click on Save.

Give it a try and let us know if you need any help.