How to stop Gmail Agent from responding to specific emails?

  • Seneca_s
    Asked on August 5, 2025 at 2:16 PM

    I'm trying out gmail agent, and our plan is to only have it respond to things we think it's capable of by labeling those emails. I got draft creation disabled in most of our labels but unlabeled emails are still getting drafted. Is what we're asking for possible?

  • Silvano JotForm Support
    Replied on August 5, 2025 at 2:41 PM

    Hi Seneca_s,

    Thanks for reaching out to Jotform Support. You can explore the exclude emails feature of the Gmail Agent, so it won't respond to specific email types and specific email senders. Let me show you how:

    1. In AI Agent Builder, click on Publish in the blue navigation bar at the top of the page.
    2. Now, click on Gmail Agent in the left panel.
    3. Next, click on View Settings under Excluded Emails.

    How to stop Gmail Agent from responding to specific emails? Image 1 Screenshot 30

    4. Finally, in the right panel, you can select/unselect email types to be excluded and/or enter specific emails to be excluded under Add Custom Email Addresses.

    How to stop Gmail Agent from responding to specific emails? Image 2 Screenshot 41

    That's it. You can also check this guide on how to setup Gmail Agent.

    Give it a try and let us know if you have any other questions.

Your Reply