Mobile app Sync error

Hey,

Some of are users are experiencing the attached error on the mobile app. Basically submissions are not being uploaded through. What could be causing this?

Hi William,

Thanks for reaching out to Jotform Support. Can you try disconnecting and reconnecting your network connection? If the issue still persists, can you try switching to a different network connection and try to Sync the data again?

Once we hear back from you, we'll be able to move forward with a solution.

Hey,

Yea once the user clicks "Try Again" it usually uploads no problem. But we're wondering why it's not working on the first attempt.

Hi William,

Since submissions go through after tapping Try Again, the issue likely stems from temporary network instability or how the app handles initial sync attempts. This can be caused by a weak connection, an expired session, an outdated app version, or restricted background activity.

To help reduce sync errors, make sure the mobile app and device OS are updated, clear the app cache, and check that network and background data settings aren’t limiting performance. If you run into the same issue again, let us know, and we'll do some more testing to see what's going on. 

Give it a try and let us know if you have any other questions.