Yearly Billing Price

I was charged $468 when I am was supposed to be charged $294 for the year. I am requesting an adjustment to my plan.

Thank you,

Stephanie Wilson

Hi bcdc1234,

Thanks for reaching out to Jotform Support. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

We have escalated your refund request to our refund team. Our team typically responds within 24-48 hours; please use the ticket thread for all updates.

Reach out again if you need any other help.

Hi Stephanie,

I checked the account and base on the last year's renewal and this current renewal. Last renewal, you only paid $294 because of the Regular Fifty Silver Yearly Discount. This discount is only for good for a year, and it does not renew along with the plan. This renewal the discount expires hence you paid $468 which is the regular rate for the Silver Yearly plan.

Reach out to us again if you have more questions.