Conditions are not working

  • info224_info_Claire
    Asked on August 4, 2025 at 4:34 PM

    Hi,


    The form: https://form.jotform.com/250687357575067

    I am trying to create a form that based on the second question you are taken to the page that corresponds to your answer and then hides all other pages. You answer 'New Student' = you are taken to the New Student page and then to the end of the form to submit. Same with the other answers in question #2.

    However, the hide and skip pages conditions seems to break the more I add other conditions. What am I doing wrong?


    Thank you!


    Claire

  • Mikhail JotForm Support
    Replied on August 4, 2025 at 5:12 PM

    Hi Claire,

    Thanks for reaching out to Jotform Support. When I cloned and tested your form, the same thing happened for me. After investigating it a bit, I found a solution. It's really easy to fix. You just need to combine the conditions to hide page 4 in one condition. Let me show you how:

    1. In Form Builder, in the orange navigation bar at the top of the page, click on Settings.
    2. Then, select Conditions in the menu on the left side of the page.
    3. Now, hover your mouse over the condition you want to edit and click on the Pencil iconConditions are not working Image 1 Screenshot 60
    4. Next, set up your new condition. Conditions are not working Image 2 Screenshot 71
    5. Click on the Save button to save the changes.
    6. Now, hover your mouse over the condition that we're not using anymore and click on the Gear iconConditions are not working Image 3 Screenshot 82
    7. Finally, select the Disable option to disable the condition. Conditions are not working Image 4 Screenshot 93

    This is what it looks like after adjusting the conditions:

    Conditions are not working Image 5 Screenshot 104

    Give it a try and let us know how it goes.

  • info224_info_Claire
    Replied on August 4, 2025 at 5:38 PM

    It Works! Thank you for the quick response and help!

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