Changes with the form aren't being applied

Hello,

I'm experiencing an issue with our form template. When I edit the form for new volunteers, the changes aren't being reflected, and the original form is being sent instead. This is causing issues with personalized information. Can you please assist me in resolving this issue? I have upcoming onboarding sessions and need this fixed ASAP."

Hi Michelle,

Thanks for reaching out to Jotform Support. Can you send us the link to the form you're referring to for us to investigate it on our end? If you can take a screen recording of what’s happening, that will help us to better understand what’s going on. You can share the video recording on any public sharing platform like Google Drive or Dropbox, or you can simply use Loom to record the video and share the video link with us.

Once we hear back from you, we'll be able to move forward with a solution.