Square: Payments not showing on square dashboard

Looks like transaction went through but did not see it in square dashboard - probably not right connection??????

Hi Cory,

Thanks for reaching out to Jotform Support. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

It seems the transaction went through but is not showing in your Square dashboard, which likely indicates an issue with the connection. Here’s how to troubleshoot:

1. Check your Square Business Location: Ensure you have a location set up in your Square account under Settings > Account & Settings > My business > Locations. Create a new location if needed and select it in your Jotform Square integration.
2. Verify integration mode: Confirm that your Square integration is set to Live Mode (not Test Mode) if you are processing real transactions.
3. Reconnect your Square account: Disconnect and reconnect the Square gateway in your form to refresh the connection and permissions.

These steps usually resolve the issue of transactions not appearing in the Square dashboard.

Give it a try and let us know how it goes.

Hi Cory,

There are cases where a form is submitted, but the payment is still pending, which is why the payment or its data did not go through to your Square dashboard. You can check the Tables of your form in case the payment was incomplete. Let me show you how.

1. In Tables, click the Three vertical icon.

2. Select Incomplete Payments from the dropdown list.

3. Click the View Details button to view all the information about the submission.

4. Click the Complete button to move the submission to the Main Table.

We also have a guide here that you can check to learn more about this.

Keep us updated and let us know if you need any more help.