Getting credit card invalid when upgrading my subscription.

Trying to purchase but it says credit card invalid but I know there is nothing wrong with the card

Hi Regina,

Thanks for reaching out to Jotform Support. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

If your purchase attempt says the credit card is invalid, please try these steps:

1. Ensure the payment integration is properly connected to your form.
2. Clear your browser cache and cookies and try again.
3. Try using a different browser or internet connection to rule out local issues.

Jotform does not store full credit card details due to PCI compliance, so the transaction is handled directly by the payment gateway.

Give it a try and let me know how it goes.

Hi Regina,

Thanks for reaching out to Jotform Support. Are you trying to upgrade your subscription to a paid plan but getting an error with your payment method? Or are you having issues submitting a form due to a payment error? If you're trying to upgrade the plan but getting an error, can you try clearing your browser's cache or try using a different browser or device to upgrade? Upgrading your account is easy. Let me show you how:

1. Log in to your Jotform account, go to the Pricing page, and click on Upgrade under the subscription plan you want.

2. In the Choose Your Payment Schedule section, select Yearly or Monthly.

3. Then, enter your billing details in the Billing details section.

4. In the Choose your Payment Method section, select Credit/Debit Card or PayPal.

5. If you choose Credit/Debit Card, you can enter your Credit/Debit Card information below the Credit/Debit Card option.

6. Next, in the top-right corner of the page, in the Summary section, tick the box next to I’ve read and agree to the Terms of Service, and click on Pay.

But, if you select PayPal as the payment, a PayPal Payment window will open, where you can log in and complete your payment after clicking on the Pay with PayPal button. Check out this screenshot below:

After the subscription is successfully paid, the features and limits for the chosen subscription plan will be applied to your account right away.

Give it a try and let us know how it goes.