2FA: Why do I need to enter verification code every log in?

Why am I being asked to do 2FA each time I log on now? I keep having to get a code emailed.

I don't have it switched on in settings.

I thought it was because I used the app from a different country, but it now does it each day from my usual home network.

It's very inconvenient – please could you stop this from happening.

Hi intothewoodsnursery,

Thanks for reaching out to Jotform Support. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

The reason you are being asked for a 2FA code each time you log in, even though you haven't enabled 2FA in your settings, is because our system sends a verification code when it detects your account is being accessed from multiple devices or locations. This is a security measure to protect your account.

Also, note that standard Jotform plans allow only one active login session at a time. If you need multiple users or sessions, Jotform Enterprise might be an option to consider.

Unfortunately, this verification cannot be turned off if the system detects unusual login activity for security reasons.

Let us know if you have any other questions.

Give it a try and let us know how it goes.

Best regards,
Jotform Support

This doesn't answer my question – as I said, I'm now back to accessing from the same place each time.

And previously, I accessed from a variety of London locations with no 2FA.

UPDATE:

I get the unusual login email every time now, when I access from home:

Security Alert

We noticed an unusual login to your Jotform account.

Hello intothewoodsnursery,

Your Jotform account was logged into from United Kingdom of Great Britain & Northern Ireland, at 2025-08-04 11:29:15(UTC+0) with the following IP address: 82.36.123.22. We sent this email to make sure it was you.

If it wasn’t you, please login to your account and change your password.

If you cannot access your account, please contact support.

Hi intothewoodsnursery,

This happens because our system detects your account being accessed from what it considers unusual or multiple locations or devices. Even if you are logging in from the same place now, the system might still flag the login as unusual due to factors like IP address changes or other security triggers. This is a security measure to protect your account from unauthorized access.

Currently, Jotform does not provide a detailed login activity log within the account settings, but you can check the active sessions under the Security tab. Let me show you how:

1. In Workspace, click on the Avatar icon on the upper right corner of the page.
2. From the dropdown, click on Settings to open Account Settings.
3. On the left panel, click on the Security tab.
4. You can check the active sessions on the Your Sessions section.

Take note that Jotform's standard plans allow only one active login session at a time. If you only have one active session, then your account remains secure. You can minimize verification requests by ensuring that you're using the same device and network for login. If you are using VPN or dynamic IP, the system may see each login as a new location, triggering additional verifications.

Unfortunately, this verification process cannot be disabled if the system detects unusual login activity for your account's security. If you need multiple users or sessions, Jotform Enterprise might be a suitable option. Contacting our Enterprise Sales Team is easy, you'll just need to send a request first, and they'll reach out to you with more information. Let me show you where to find the request form:

1. Go to the Contact Sales page, and fill out the form.
2. Then, click on the Send Request button, and that's it.

Give it a try and let us know how it goes.