How to recover my Jotform account?

  • alternativelyallie
    Asked on August 3, 2025 at 9:27 PM

    I need help recovering my account. I entered the wrong email when signing up and I would like to delete my account.

  • Podo: Support AI Agent
    Replied on August 3, 2025 at 9:27 PM

    Hi Alexandra,

    I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

    Since you entered the wrong email during sign-up, you won't be able to receive the verification code needed to delete your account yourself. Unfortunately, account deletion requires verification through the registered email.

    If you want to proceed, please consider updating your account email first or let us know if you need further assistance with this.

  • alternativelyallie
    Replied on August 3, 2025 at 9:27 PM

    Please help me recover my account

  • Mary Eden JotForm Support
    Replied on August 3, 2025 at 10:46 PM

    Hi Alexandra,

    Thanks for reaching out to Jotform Support. Since the email you entered is incorrect, you won't be able to receive the verification code needed to delete or recover your account through the usual process. Account deletion requires verification through the registered email address.

    If you no longer have access to the registered email, check our account recovery page and fill out the form there. This process helps regain access to your account when email verification is not possible.

    Reach out again if there’s anything else we can help you with.

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