ACCOUNT REACHED QUOTA

hello, I have cleared the cache but the contact section of my website is still saying over quota

Hi Vanessa,

Thank you for reaching out to Jotform Support. I checked your account and recalculated your limits, and found that your File Upload has exceed the limit as it's currently at 100.63 MB / 100.00.

To keep your File Upload below the limit, you can delete the submissions with uploaded files and purge them in the trash folder. You can easily delete your trashed submissions in Jotform Tables. Let me show you how:

1. In Jotform Tables, click on the Three Dots icon next to your form title in the tabs.
2. In the dropdown menu, click on Trashed Entries to open the Trash menu.
3. Then, in the Trash menu on the right, click on the Checkboxes to select the submissions you want to purge. To select all, click on the Select All button.
4. Now, click on Delete Forever, and in the warning window, click on the Delete button to confirm.

To avoid permanently losing submission data, it’s recommended to Download Form Submissions as Excel, CSV, or PDF. Purging deleted submissions will free up your Submission Storage and Upload Space but won’t affect other limits. You can also check out our guide about Account Usage and Limits for more information.

Reach out again if you need any more help.