Approval Emails Not Sending

Hi there, needing some help pls! I have a set up a workflow on the form: "Holiday Light & Patio Wrap | Estimate Builder". After I submit the form it is not triggering the workflow approval email. Can you pls help me fix this and understand why its not currently working.

Thanks so much,

Paul

Hi Paul,

Can you share what email address you've used when filling out this form? You can also check your email logs to see if the emails are sent. You can easily View Your Form Email Logs in your account settings. Let me show you how:

1. Go to the History tab on your Account Settings page.
2. Click on All Actions in the top-right corner of the History page, and in the dropdown menu that opens, scroll down to the bottom and select Emails.
3. Click on the External Link icon on the right side of the Form ID to open the email of the related submission.

Let us know if you need any more help.

Hi, this still isn't working. The email address I just tested in my form
was support@acceptly.me . The workflow did NOT work as the email in the
workflow was not triggered.
Pls help!
Paul
...

Hi Paul,

Thanks for reaching out to Jotform Support. I’ll need a bit of time to look into this. I’ll get back to you as soon as I can.

We appreciate your patience and understanding.

Hi Paul,

Thanks for reaching out to Jotform Support. When I cloned your form and tested it, the same thing happened to me. After investigating it a bit, I found that the Autoresponder Email wasn't sent because our system flagged the email as a potential risk. I created a ticket and forwarded it to the relevant team so they can look into this.

Once we hear back from them, we will circle back to this thread to let you know.

Hi paulabrams2017,

Thanks for using Jotform. We take our user's security and privacy very seriously. After checking, I found that our security systems flagged some emails as risky and blocked them. This is a standard process to keep the platform safe for all users, including you. I've whitelisted your account for the mentioned case so everything should be fine for the next emails. Can you view the email history and let us know if you encounter any failed emails?

Let us know if there's anything else we can do for you.

Hi paulabrams2017,

Can you share the submission ID so we can investigate it furhter?

6301132271381718435
...

Hi Paul,

I separated your question into a new thread so we can focus on it properly. You can view and follow it here.

Let us know if there's anything else we can help you with.