Messenger AI Agent not working after connecting Facebook.

We have tried to connect our ai agent to our Facebook messenger, and it will not work

Hi Chad,

Thanks for reaching out to Jotform Support. You can easily connect your AI Agent and set up a Messenger AI Agent to stay connected with your customers by sending instant and accurate replies on Facebook Messenger 24/7. Let me show you how: 

1. In Agent Builder, in the blue navigation bar at the top of the page, click on Publish.

2. In the menu on the left, click on Messenger Agent.

3. Next, click on Log in with Facebook.

4. In the window that opens, enter your Facebook Business Credentials, and click on Log In.

5. Select the business portfolio you’d like to connect to Jotform Agents Messenger.

6. Then, click on Continue.

7. Select the page you want Jotform Agents Messenger to access.

8. Click on Continue.

9. Review what Jotform Agents Messenger is requesting to do, and click on Save.

10. Finally, click on Got it.

Once you are done setting up Jotform Agents Messenger, you will see a Successfully Connected indication next to your Facebook Business Page in the Messenger Agent section of your AI Agent Builder:

Take a look at the screenshot below to see how this works:

That's it. If you already did that but still won't work, can you share to us the link to the AI Agent in question? Here's a guide on how to get that.

Reach out again if you need any other help.