Emails not sending/receiving

I have a workflow that sends an email to form user.. but they are not receiving.

Mockup Submissions

Hi Hustle,

Thanks for reaching out to Jotform Support. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

Regarding your issue with emails not being received by form users in your workflow, here are some key points to check:

• Verify the recipient email addresses in your form's email notification settings are correct.
• Check your spam or junk folders to ensure emails are not being filtered there.
• Make sure your email is not on Jotform's bounce list by checking your Account Settings.
• Add Jotform's email addresses (noreply@jotform.com and noreply@formresponse.com) to your email whitelist or contact list to improve deliverability.
• If you use a custom domain email, consider setting up SMTP to send emails through your mail server.

Also, preview and submit your form in a new tab to test if the email notifications are working properly, as the Test Email button only sends to your Jotform account email.

Give it a try and let us know how it goes.

Hi Hustle,

I noticed that your workflow is configured with multiple email addresses across different steps or conditions. To better understand the issue, it would be helpful if you could explain in more detail how your workflow is designed to send notifications.

Could you specify which step or condition is intended to send notifications to each email address, and indicate which of these addresses is not receiving the expected emails? Additionally, have you observed whether the missing notifications are linked to a specific type of form submission, a particular product or service, or a certain stage in your workflow?

After we hear back from you, we’ll have a better idea of what’s going on and how to help.

When form is submitted.. the workflow send 1 internal email, then followed by an email to email address entered on the form.

i see submission in the table.. but none of the workflow steps are being triggered.

Hi JanickiTim,

I checked the form’s workflow and saw that after submission, an email gets sent to hustlegear.tmt86q@zapiermail.com and an Approval email goes to the customer’s email address. We don’t have the customer’s email just yet, but I checked the logs for the zapiermail address and everything looks good. The most recent one was sent today at around 11:27 AM Eastern time.

If you’ve added the zapiermail address to trigger a Zap in your Zapier flow, it’s worth checking your Zapier account to see if the email actually came through. It might’ve been blocked before it reached Zapier, which could be why the Zap didn’t trigger. You can also try generating a new zapiermail address just to test if the issue’s with the email. I did check the bounce list on our end, and everything looks good.

Give it a try and let us know if you need any more help.