Blank screen on mobile device when first form is redirected to the second form

When transferring from Form 1 to form 2 my phone sceen goes white..

Worst... It askes to resubmit the form 1 which I can't have

has done the same issue to another phone

Doesn't bring up form 2. just a blank white screen

Until tonight working with a Jotform support... I have never had this issue

Hi Jim,

Thanks for reaching out to Jotform Support. I cloned your form and tested it, but I was redirected to the second form after submitting the first form. Check out my screencast below:

I've also cleared your form caches. Can you try it again? If the issue persists, can you share with us a screen recording of what’s happening? You can share the video recording on any public sharing platform like Google Drive or Dropbox, or you can simply use Loom to record the video and share the video link with us.
Keep us updated and let us know how it goes.

Most of the time it does work.... Then it doesn't

Hi Jim,

Since the problem happens inconsistently, it might be related to factors like browser cache, network connectivity, or device-specific behavior. Let me walk you through some steps to help troubleshoot this:

1. Clear your browser cache on the phone where the issue occurs, as cached data can sometimes cause loading problems.
2. Try using a different browser or update your current browser to the latest version to rule out browser-specific issues.
3. Check your internet connection to ensure it is stable when submitting the form and redirecting.
4. Test the form redirection on multiple devices and networks to see if the issue is device or network-specific. Try it on a laptop or desktop computer as well.
5. Record a screen video of the issue when it happens and share it with us if possible, so we can analyze the behavior further.

These steps often help resolve intermittent loading issues. Do try them and let us know if the problem continues or if you notice any patterns when it fails.

Let us know if you have any other questions or need further assistance.