Jotform App Crashes

this is the 3rd time it crashes and deletes all my products. This is a horrible app. you need to fix that. I will not try again

Lorena

Hi Lorena,

I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

We're sorry to hear about the crashes and the loss of your products. This is definitely not the experience we want for you. Could you please provide more details about when the crashes happen? This will help us investigate and work on a fix.

Thank you for your patience.

Give it a try and let us know how it goes.
Jotform Support

an error occurs, it asks me to reload, I do. Then all the products are gone

Hi Lorena,

Thank you for the details. The error and reload request causing your products to disappear is concerning. To help prevent this, please make sure your app and browser are updated to the latest versions. Also, try clearing your browser cache before using the app again.

If the issue persists, please let us know the app version and browser you are using so we can investigate further.

We appreciate your patience.

Give it a try and let us know how it goes.
Jotform Support

how do I find out what version I have

Hi Lorena,

To find your app version, please check the About section in the app's settings menu. If you're using a browser, the version is usually in the Help or About section of the browser menu.

If you need more help locating it, just let us know.

Thank you.

Give it a try and let us know how it goes.
Jotform Support

yes please

show me where to go

Hi Lorena,

A member of our Support Team has taken over this thread and will assist you further. I will no longer be responding here.

Thank you for your understanding.

Give it a try and let us know how it goes.
Jotform Support

ok

Hi Lorena,

Can you explain a bit more about your feedback, so I can get a better idea of what's happening? It would help us to understand what’s going on if you could take a moment to answer the questions below:

1. Can you tell us which part of the mobile app was glitchy/buggy?

2. What were you doing or hoping to do in the app when these glitches happened?

3. When you said glitchy, can you explain which feature/option didn't work the way it should have, and what happened when you tried to use it?

4. Also, can you update your Jotform app to the current version and let us know if you still have the same issue?

If you can take a screenshot of what’s happening, that will help us to understand better what’s happening. Let me show you how to post a screenshot to our Help Center:

1. On the Help Center page, scroll down to the Your Answer section and click on the Image icon.

2. Drag and drop your image into the Upload box, or click on it and select your file.

3. Then, click on the Add button in the bottom-right corner of the window.

4. To resize it, click on your screenshot and then click on one of the boxes in the corners, and drag inward.

5. Once you're finished, click on the Post Answer button at the bottom right of the Your Answer section.

That's it. Once we hear back from you, we'll be able to help you with this.