What are you charging to my account? $144.00 MXN

What are you charging to my account? $144.00 MXN

Jose Manuel Romero Unger

+52 33 12 41 6186

jm.romero.unger@gmail.com

Hi Jose M Romero,

I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

Thanks for reaching out to Jotform Support. We understand you are inquiring about a charge of $144.00 MXN on your account and want clarification on what this charge is for. We have escalated your refund request to our refund team for further review. Our team typically responds within 24-48 hours; please use this ticket thread for all updates.

Let us know if you have any other questions.

Hello jm.romero.unger,

Can you share with us a screenshot of the receipt showing the charge is from Jotform? Let me show you how to post a screenshot to our Help Center:

1. On the Help Center page, scroll down to the Your Answer section and click on the Image icon.

2. Drag and drop your image into the Upload box, or click on it and select your file.

3. Then, click on the Add button in the bottom-right corner of the window.

4. To resize it, click on your screenshot, then click on one of the boxes in the corners, and drag it inward.

5. Once you're finished, click on the Post Answer button at the bottom right of the Your Answer section.

The email address you shared is a registered Jotform account. However, there's no subscription to charge you. Jotform will only charge you if you have an active subscription.

Once we hear back from you, we’ll provide more help.

Hi jm.romero.unger,

This has been raised with the related team to check where the charge came from. In addition, can you share the details asked below:

• Type of card used:
• Last four digits of the card:
• Expiration date of the card:
• Name on the card:

We’ll dive deeper into this as soon as we receive your response.