Changes to my Autoresponder Email are not Saving

I have made several changes to my Autoresponder email and they are not saving. They have saved successfully in my notification emails, but for some reason, Autoresponder emails will save; then I run a test and all of the changes have disappeared. I've tried a workaround with workflows, but that doesn't solve the issue.

I'm trying to add a header image and a few extra text details.

The document I'm working on is RFA Annual Meeting Registration Form.

Hi Mary,

Thanks for reaching out to Jotform Support. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

It seems that changes to your Autoresponder email are not saving properly, even though Notification emails save successfully. This can happen if the edits are not properly saved in the Form Builder's Email settings.

Let me help you with that:

1. Go to your Form Builder and click on the Settings tab.
2. Select the Emails tab on the left side.
3. Edit your Autoresponder email and make sure to save your changes after adding the header image and text details.
4. Test the form submission again to confirm if the changes persist.

If the issue continues, it might be related to a temporary saving glitch. You could try clearing your browser cache or using a different browser to make the changes.

Give it a try and let us know how it goes.

Best regards,
Jotform Support

Hi Mary,

I checked your form and noticed that there’s currently no Autoresponder Email set up. Just to clarify, was the entire Autoresponder Email not saved when you tried to create it? Can you try to set it up again, and see how it goes? Let me show you how:

1. In Form Builder, in the orange navigation bar at the top of the page, click on Settings.
2. In the menu on the left side of the page, click on Emails.
3. Now, click on Add Email.
4. Then, select Autoresponder Email, and customize the email content the way you want them, and once you’re done, click on Save.

I cleared your form caches to refresh your data and to help your forms work faster and efficiently. Try also to clear your browser's cache to refresh the page and to speed up the page loading process. If the issue persists, I suggest trying to open Jotform in different browsers, such as Firefox, Edge, Safari, or Incognito mode to rule out any browser-related conflicts.

Reach out again if there’s anything else we can help you with.

I created a workflow email that captures the changes, but the workflow email will only go through if there is an Autoresponder email setup. When there is an Autoresponder email setup, then the responder gets 2 different confirmation emails - the workflow email, and the unedited autoresponder email. I tried deleting the Autoresponder email, but when I do that, the workflow doesn't work. So, it's either all or nothing.

This is what the email should look like:

However, after I have clicked, Save, and do a test run, this is the email I'm receiving every time:

I have cleared my cache on both my internet browser and within jotform.

Hi Mary,

The Email element in Workflows should work, even if there's no Autoresponder Email set up on your form. I cloned your form to test it. I removed the Autoresponder Email, and kept the Workflow's Email element to see if I could replicate the issue, but everything was working properly. Check out the screencast below to see my results:

I tried setting up a new Autoresponder Email, and I added the same format as you have in the Workflow's Email element, and it also worked the way it was supposed to. Here's a screencast of my results:

Can we ask for your permission to add the Autoresponder Email with the desired format to your form? Alternatively, you can clone my form if you want. Cloning an Existing Form From a URL is easy. Let me walk you through it:

1. On your My Workspace page, click on Create on the top-left side of the page.

2. Select Form from the assets, and then click on Import Form.

3. In the next window, click on From a Web Page. 

4. Paste the form link into the Enter URL field and click on Create Form.

After cloning your form, it will open in Form Builder automatically. You can now edit it the way you want and publish it.

Give it a try and let us know if you need any other help.

Yes, you can add the Autoresponder Email you created to our form. Thanks.

Hi Mary,

I’ve gone ahead and added the Autoresponder Email to your form as requested. I also noticed that you had previously added an Autoresponder Email, you can now disable or remove it if the one we added better fits your needs. You can also test the form to confirm if the Autoresponder is working properly on your end.

Let us know if you need any more help.