ReCapture Issue

I am Kevin, We have used your platform today to collect client feedback. One thing I have noticed is the recapture security that began showing today even though we have not enabled it on settings. How do I remove this for tomorrow's event

Hi Kevin,

Thank you for your message. A member of our Support Team has taken over this thread and will assist you further with the reCAPTCHA issue.

Let us know if you have any other questions.

Best regards,
Jotform Support

Hi Kevin,

Thanks for reaching out to Jotform Support. I cloned your form and tested it to see if I could replicate the issue, but everything was working properly. I didn't see any Captcha in your form. Check out the screencast below to see my results:

If a Captcha appears during form submission, it's likely being triggered by our anti-spam system. This usually happens when multiple submissions are sent from the same IP address within a short period of time, which our system flags as potential spam. To help reduce spam, a Captcha is then added to the form. To resolve this:

• Wait around 10–20 minutes before trying to submit the form again.
• You can also refresh your internet connection or use a different IP address.

If you'd like to permanently remove the Captcha, we can whitelist your account, but this option is only available for users on a paid plan.

Reach out again if you have any other questions.