Unable to log in or reset my password

Please help.

All the best,

Kim

Hi Kim,

Thanks for reaching out to Jotform Support. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

To reset your Jotform password, please follow these steps:

1. Go to the Login page and select Forgot Password.
2. Enter your username or email, then select Send Reset Instructions.
3. Check your email for the password reset instructions and follow the link to create a new password.

If you are unable to reset your password or access your account due to other issues, please visit this guide for account recovery options.

Give it a try and let us know how it goes.

Hi Kim,

I checked the account associated with the email address, hills@miamidda.com. After checking, I can see that your account is currently a Guest account. Guest accounts are temporary accounts with one-time login only. You won't be able to receive a reset password email to your email account. You can use the same email address you did for your Guest account and use it to create a free account. To create a new account, you can go to this link.

Let us know if you have any other questions.

I am an administrator on the Miami DDA account. This is odd. Please fix.

Hi Kim,

 It seems that you’ve created a ticket for our Regular Jotform Support, but because you have an Enterprise account, we have a dedicated Enterprise Support Team to help you. I’ve gone ahead and contacted the Enterprise Support Team about this, and they should be reaching out to you shortly to help you.

Thanks for your patience and understanding, we appreciate it.